By creating an account or placing an order on urmei, you agree to these Terms and Conditions, our Privacy Policy, and any additional terms shown at checkout. If you do not agree, please do not use the platform.
urmei is a marketplace: products are listed by brands and promoted by creators, and the seller of record for each order is the brand named on the product page. Your contract of sale is with that brand.
Prices are shown in the currency of the region you are browsing and include taxes where required by local law. Shipping fees, duties, and any import charges are calculated at checkout and shown before you pay.
Product images, shades, and packaging are indicative. Minor variation between the photo and the item you receive does not make an order defective.
Stock is not reserved until payment is confirmed. If an item sells out after you order, we will cancel that line and refund it to your original payment method within 14 days.
Orders can be cancelled from your account until the brand marks them as packed. After that, use the returns flow instead.
Returns are accepted within 14 days of delivery for unopened items in their original packaging. Cosmetics, personal care items, and perishables that have been opened cannot be returned unless faulty, in line with local consumer law.
Creator content, discount codes, and affiliate links are personal to the creator who shares them. Reselling, bulk redemption, or automated use of a code voids the discount and may result in the order being cancelled.
You are responsible for keeping your account and one-time login codes secure. Do not share them; we will never ask you for a code by phone, email, or chat.
All content on urmei — text, images, video, and marks — belongs to urmei, its brands, or its creators, and may not be copied or reused commercially without written permission.
We may suspend or close accounts used for fraud, payment abuse, harassment of creators or brand staff, or any breach of these terms.
These terms are governed by the laws of the region your account is registered in, and may be updated from time to time. Material changes will be announced on this page before they take effect.